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Thursday, April 9, 2009

Now That's Customer Service!!


I cannot recall if I've ever shared about Redbox here or not before. But before I give you the details(as I am blown away at how many have not heard of them yet!) I have to give them a big plug for outstanding customer service.

We went to return a video and the Redbox machine was broken. My husband called while still there not wanting to be charged for extra nights, when it is their machine at fault.

Not only did they assure us we wont be charged, they gave us codes for TWO free rentals for our "inconvenience." That is totally cool and above and beyond in my opinion.

Now, for those that don't know about Redbox. It is a DVD vending machine of sorts. They are all over, inside of Walmarts and other retailers, outside locations such as our local Circle K, drive throughs and more.

They offer movies, many new hits, plus some older favorites for $1.00 a night! No late fees, just a dollar a day period.

If you sign up for their newsletter, they will send you a promo code each Monday for a movie totally free of charge! We have even gotten one on a Friday which totally surprised us and we quickly used.

You can go to their SITE to see if there is a location near you.

So, just how do they fit all of those movies into a vending machine? They look like this:

I am in love with this place and think it is a great way to cut costs on entertainment expenses. We can get a movie for the grown ups and one for the kids for less than the rental of one video at the video store.

I have never had to wait more than a day or two for a popular new release. I am not sure if they are stocked that well, or if it's just because ours is in a rural location and not well known yet. They also have online reservations, so if your movie is in stock your can put it on hold until 9:00pm the following night.

Go see if there's one near you and give it a try. Even if you just take advantage of the Monday freebie and an occasional rental, I am sure you will be more than pleased. And the customer service can't be beat, all of this from a vending machine! Impressive!



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